World-class Customer Support

Our Customer Success team brings decades of experience and specialize in delivering high-performance networking, security, and infrastructure expertise to meet the most demanding customer challenges.

Flexible service offerings that deliver mission critical support for hardware and software products around the clock, 365 days a year.

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Feature	Basic Care	Advanced Care	Premium Care
24x7 TAC access
Software releases
Hardware replacement options
Online support
Software Support
Support Case API
Expert to Expert Access
Enhanced Response Time
Escalation Management
Custom Reports
On-boarding Service
Service Manager
Resident Engineer	Optional	Optional	Optional
Resident Consultant	Optional	Optional	Optional

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